General Information
Act on Specified Commercial Transaction
| Company Name | Kawai-JPN Traditional Instrument LLC |
|---|---|
| CEO | Satoko Tonegawa |
| Post Code | 166-0013 |
| Address | Horinouchi 1-7-1, Suginami, Tokyo |
| Explanation of additional fee | 【Selling Price】 Indicated on each product 【Shipping Fee】 Indicated on each product Please check the Delivery Methods & Cost section below. 【Settlement Fee】 Please check the Payment Method section below. |
| Order Procedure | After you place an order, we will send the order confirmation email by the next business day. （Business hours: Weekday 10:00-17:00） If you cannot get the order confirmation email within two working days, please contact us. We do not check or ship orders on Sunday and public holidays. |
| Defective Products | Please contact us through the phone number or email address below. TEL:046-293-5331 Email: kawai.koto88 (@gmail.com)  |
| Numbers of items | Indicated in each product |
| Date of Shipment | After we confirm the order (if you use Bank Transfer, after we confirm your payment), we ship the product within a week. If you order products that need some work by craftsmen such as instruments, we will inform the shipping day by email. ※We do not check orders or ship products on Sunday and public holidays. |
| Payment Method | 【Amazon Pay】【Bank Transfer】【Credit Card Payments (VISA/MASTER/AMERICAN EXPRESS)】 Please note that some products may limit the payment methods. |
| Payment Deadline | 【Bank Transfer】 After the confirmation of your order, we will send the information of the payee's bank account by email. Please finish the bank transfer at your nearest financial institution. 【Credit Card Payment】【Amazon Pay】 The time of debiting is depended on each company. Please check the detail of the online shop that you use. |
| Return & Refund | Please note that because instruments and their attachments will be modified for each customer, we decline the requests for the return and refund of these items. Only in cases where you receive a product that is different from what you ordered or is defective, we will accept returns. Please contact us within 7 days after the product arrives. In this case, we will bear the shipping fee. After contacting us, please send it back by COD (cash on delivery). However, if you do not contact us in advance, we may refuse the request. |
| Shipping fees for returns products | We will bear the shipping fee for returns. After contacting us, please send it back by COD (cash on delivery). However, if you do not contact us in advance, we may refuse the request. |
| DBA Name | Kawai-KotoSangenShi (Kawai-JPN Traditional Instrument) |
| Phone Number | 046-293-5331 |
| Contact | Email: kawai.koto88 (@gmail.com) Business hour: Weekday 10:00-17:00 ※Please make sure that your reception setting does not reject emails from Gmail. ※Do not sent any advertising and sales emails. |
| Home Pages | https://kawai-samisen-koto-en.blogspot.com/ |
Delivery/Payment/Refund
Payment Methods
Amazon Pay
You can pay without entering your address and credit card information by using your Amazon account.
After adding the product to the cart, click the "Pay with Amazon account" button and log in with your Amazon account. The delivery address and credit card information that you registered will appear on the display.
You don't need to register your personal information with us.
[Caution!]
・You cannot use Amazon points and Gift cards.
・You cannot decide on multiple shipping addresses.
・You cannot pay by Future Phone
Please check the link below for the detail of Amazon Pay.
「Amazon Pay」
※External link
After adding the product to the cart, click the "Pay with Amazon account" button and log in with your Amazon account. The delivery address and credit card information that you registered will appear on the display.
You don't need to register your personal information with us.
[Caution!]
・You cannot use Amazon points and Gift cards.
・You cannot decide on multiple shipping addresses.
・You cannot pay by Future Phone
Please check the link below for the detail of Amazon Pay.
「Amazon Pay」
※External link
Pay with a Credit Card
Acceptable Credit Cards: VISA, MASTER, and AMERICAN EXPRESS
・In this paying method, you should follow the contract with the credit card company.
・In this paying method, you should follow the contract with the credit card company.
・Pay in full only.
・Even after the confirmation of your order, in the case that you receive a notice of refusal or suspension of the credit card from the credit card company, we will cancel all transactions.
Other Payments
You can pay by these payment methods without entering your address and credit card information.
After adding the product to the cart, click the 〜 the payment button of Express Checkout and log into the account of your chosen payment method. The delivery address and credit card information that you registered will appear on the display.
[Caution!]
・You cannot use Future Phones.
Bank Transfer (Pre-payment)
The transfer destination is Sumitomo Mitsui Bank Cooperation.
After the confirmation of your order, we will send the information of payee's bank account to you.
The shipment will be made after the confirmation of your payment.
If you would like to get the product as soon as possible, please use another payment method.
Please note that customers will pay for the transfer fee.
If you would like to get the product as soon as possible, please use another payment method.
Please note that customers will pay for the transfer fee.
Delivery Method & Cost
Japan Post, Yamato Transport, Fedex
【Overseas】
Shipments will be done by Japan Post, Yamato Transport, or Fedex.
An additional charge will be added to the product price. As the amount of the additional charge is depended on the delivery places, we will inform it for each case.
Some products are unable to be sent overseas. Please check the detail of each product's page.
Return & Refund Policy
Amazon, Rakuten and other online shops
【Our online shop】
Please note that because instruments and their attachments will be modified for each customer, we decline the requests for the return and refund of these items after the delivery of them.
Only in cases where you receive a product that is different from what you ordered or is defective, we will accept returns. Please contact us within 7 days after the product arrives.
In this case, we will bear the shipping fee. After contacting us, please send it back by COD (cash on delivery). However, if you do not contact us in advance, we may refuse the request.
【Amazon・Rakuten】
Our policy follows the return and refund policy of Amazon and Rakuten online shops. Please check the detail of each page.
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